Terms and Conditions

Effective Date: 23/03/2025

Welcome to Bibhusha! These Terms and Conditions govern your use of our website and services. By accessing or making a purchase from our website, you agree to be bound by these Terms. Please read them carefully before proceeding. If you do not agree to any of the Terms, kindly refrain from using our services.

1. General Information

Bibhusha is a premium home decor brand offering a curated selection of high-quality products, including glass items such as lamps, elegant rugs, stylish tote bags, and other decorative home accessories. Our website serves as an online platform where customers can explore and purchase our products, conveniently delivered to their desired location. We are committed to providing aesthetically pleasing, durable, and unique home decor solutions to enhance living spaces.

2. Eligibility

To use our website and make purchases, you must be at least 18 years old or have the consent of a parent or legal guardian. By using our website, you affirm that all the details you provide, including your name, contact information, and payment details, are accurate, complete, and up-to-date. Providing false information or impersonating another individual may lead to account suspension and legal action where applicable.

3. Product Information & Pricing

At Bibhusha, we strive to ensure that all product descriptions, images, and prices displayed on our website are accurate and up-to-date. However, due to differences in screen settings and lighting conditions, the colors and textures of the products may slightly vary from what appears online.

All prices listed on our website are in [Currency] and are subject to change without prior notice. Any promotional discounts, sales, or special offers are applicable only within the specified duration and cannot be combined with other offers unless explicitly stated. While we endeavor to keep pricing errors to a minimum, Bibhusha reserves the right to cancel any order affected by incorrect pricing or typographical errors.

4. Orders & Payments

All orders placed on our website are considered final once payment is successfully processed. Customers are responsible for reviewing their order details, including product selection, quantity, and delivery address, before confirming the purchase.

We offer a range of secure payment options, including credit/debit cards, UPI, net banking, and digital wallets, processed through encrypted and trusted payment gateways. In case of a failed transaction, we recommend checking with your bank or payment provider before retrying.

Bibhusha reserves the right to cancel or refuse any order at its discretion, including but not limited to cases of suspected fraudulent transactions, pricing errors, or unavailability of stock. If your order is canceled, we will notify you promptly and issue a refund if payment has already been made.

5. Shipping & Delivery

We provide shipping services across India, ensuring timely and secure delivery of your orders. Shipping charges and estimated delivery times vary depending on the destination and shipping method selected at checkout.

Once your order is processed and dispatched, we will provide a tracking number so you can monitor its progress. While we make every effort to deliver orders on time, delays may occur due to unforeseen circumstances such as weather conditions, logistical issues, or courier service disruptions.

Customers must ensure that the delivery address provided is accurate and complete. If a package is returned due to an incorrect address or failure to collect it, additional shipping charges may apply for re-delivery.

6. Returns & Refunds

Bibhusha values customer satisfaction and offers returns and refunds under specific conditions. We accept returns only for products that are damaged, defective, or incorrectly delivered. Customers must report any issues within 48 hours of receiving the order by emailing us at meheli@bibhusha.com with clear images and a description of the issue.

Once we receive the return request, our team will assess the claim. If approved, we will provide instructions on how to return the item. Refunds will be processed within 5-7 days and credited back to the original payment method used during purchase.

Please note that customized or personalized items cannot be returned or refunded unless they are defective. Additionally, items must be returned in their original packaging, unused, and in the same condition as received.

7. Intellectual Property

All content on the Bibhusha website, including but not limited to product designs, images, graphics, logos, text, and layout, is the intellectual property of Bibhusha. These materials are protected under copyright and trademark laws, and any unauthorized reproduction, distribution, or commercial use is strictly prohibited.

Users may browse and share our content for personal use only. Any attempt to copy, modify, or reproduce our designs or branding elements without prior written consent may result in legal action.

8. Privacy Policy

Your privacy is important to us. By using our website, you consent to the collection and processing of your personal data as outlined in our Privacy Policy. This includes the information you provide when making purchases, subscribing to newsletters, or engaging with our website.

We implement strict security measures, such as SSL encryption and secure payment gateways, to protect user data from unauthorized access. Bibhusha does not sell, trade, or rent your personal information to third parties. However, certain details may be shared with trusted partners such as payment processors and shipping providers to fulfill orders efficiently.

For more details on how we handle your information, please refer to our full Privacy Policy.

9. Limitation of Liability

While we strive to provide a seamless shopping experience, Bibhusha cannot be held responsible for indirect, incidental, or consequential damages arising from the use of our website or products. This includes, but is not limited to, technical glitches, data loss, order fulfillment delays, or third-party service failures.

Customers are encouraged to review all product details, materials, and care instructions before purchasing. Bibhusha is not liable for any damages resulting from improper use or mishandling of products.

10. Amendments to Terms & Conditions

Bibhusha reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and continued use of our website signifies acceptance of the updated Terms.

It is the user’s responsibility to review these Terms periodically to stay informed of any changes.